Our returns policy 1. Delivery
a. Where the Buyer believes that the Product is damaged, faulty, or does not conform to the order the Buyer undertakes to notify Portsdown Office Ltd and to set aside the product concerned for inspection by Portsdown Office Ltd at the Buyer's site. Portsdown strongly recommend that the Buyer does not attempt to move or return product. Portsdown Office Ltd cannot accept liability for damaged or non-conforming products unless the return of those products is carried out either directly by or under direct instructions of Portsdown Office Ltd.
2. Shortages or Products that do not conform to order:
a. Any shortages or products which are obviously damaged or that do not conform to the Sales Acknowledgment should be identified and the discrepancy noted on the delivery note that the driver / fitter will ask the Buyer to sign. Portsdown will complete or replace the faulty products at the earliest possible date.
b. In the event that there was no responsible person to receive the goods and act on the Buyer's behalf at the time of delivery, then the Buyer has 3 days in which to notify Portsdown Office Ltd of any Product which is damaged or where the delivery does not conform to the order. Notification must be made within 3 days of delivery by email to queries@portsdown.co.uk. Portsdown will arrange to complete the order as soon as possible in the event of missing product, or arrange to examine on site, and then to replace any non-conforming or damaged goods.
c. In the event that Portsdown are unable to complete the order or replace the damaged or faulty products, then Portsdown will issue full credit for the missing faulty or damaged products within 7 days.
3. Warranty:
a. All 'Portsdown' products are warranted for a minimum of one year, and in the event of problems arising within the warranty period the Buyer should notify Portsdown Office Ltd , preferably by email to queries@portsdown.co.uk. Portsdown Office Ltd agrees to inspect on site, and repair or replace, as necessary. The Buyer should not attempt to dismantle, repair, or return product unless specifically asked to do so by Portsdown.
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