| Portsdown direct delivery area Please note our current delivery area includes Portsmouth, Southampton, Reading, Brighton, Bournemouth and Petersfield areas. Click here for our delivery areas.
We will review this delivery area periodically.
1. Delivery & Handling
a. Portsdown Office Ltd will always endeavour to deliver products sold through 'Portsdown Direct' Website by Portsdown Office transport and drivers.
b. Deliveries are made between 8:30am and 4:30 pm. Most items come flat packed for safe delivery and easy access.
c. All deliveries are made to ground floor only. All orders going to other floors must be declared at order confirmation and the installation service selected
d. Where the Product is sold under 'Delivery Only' terms Portsdown cannot be held liable for Product that has been damaged by the Buyer after Delivery under any circumstance but especially including moving, installation, and assembly where assembly has not been carried out in strict accordance with the assembly instructions.
e. Many furniture items can be heavy and / or bulky, and Portsdown would always recommend that Products purchased are delivered and installed (including assembly where applicable) by qualified Portsdown Fitters.
f. The installation area for the furniture must be clear of obstruction and have good access. You are strongly advised to ensure that your doors and passageways are large enough to allow access for your purchase. Our installation teams are strictly prohibited from removing doors/windows or making any other structural modifications. At the end of the installation all packing materials will be removed
g. Portsdown Drivers / Fitters are instructed to present the Buyer with a Delivery note for signature which covers completeness of order and Buyer satisfaction.
h. Where the Buyer believes that the Product is damaged, faulty, or does not conform to the order the Buyer undertakes to notify Portsdown Office Ltd and to set aside the product concerned for inspection by Portsdown Office Ltd at the Buyer's site. Portsdown strongly recommend that the Buyer does not attempt to move or return product. Portsdown Office Ltd cannot accept liability for damaged or non-conforming products unless the return of those products is carried out either directly by or under direct instructions of Portsdown Office Ltd.
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